We are looking to have on board Digital Content Specialist & Customer service Associate(s) for developing engaging content for websites, articles, blogs, Social Media, Newsletters etc. and assisting customers for a great online buying experience.
Finding and developing new ideas for web content. Assuring web content is user-friendly and key-worded for SEO benefit.
Moderating user-generated content such as message Facebook pages/posts/twitter replies.
Content writer for developing engaging content for websites, articles, blogs, Social Media, Newsletters etc. for fast paced market that drives interaction within the target market.
Content writing for integrated communication campaigns.
Conceive, write, and produce content and features for integrated digital campaigns.
Develop strategies and innovative content to promote digital content and to grow social media and website audiences.
Keeps up-to-date with best practices in writing for the web, social media trends, web usability, web design, and business/industry trends.
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Accomplishes customer service and organization mission by completing related results as needed.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Resolve customer complaints via phone, email, mail, or social media.Assist with placement of orders, refunds, or exchanges.
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