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Head of Operations

Details

Date Posted16 Feb 14
LocationMumbai
CategoryBusiness
Job TypeFull Time
Last Date to Apply10 Mar 14

Description

As the head of operations, you will be responsible for operational excellence and maintaining ‘ quality throughout the customer’s experience. Customer support, supply chain management, service quality management — all of these sit under you.

Requirements

RESPONSIBILITIES
- Coordination of order management processes and logistical planning tasks
- Preparation of weekly reports for performance and cost measurement of internal and external processes and logistics
- Responsible for the planning and implementation of optimal delivery of goods from the supplier/warehouse to the customer
- Manage returns management, notifications and goods receipt
- Expansion planning / recruiting: Responsible for Hiring and Training the delivery team
- Evaluate the economic and strategic costs and benefits of rider incentive programs
- Manage local regulatory concerns and local politics

REQUIREMENTS
- Experience in operations management or logistics aplus
- Data-driven decision mentality and sound business judgment through strong analytical thinking
- Nocturnal: Comfortable with graveyard shifts to monitor late night operations
- Stellar networking skills and the ability to make smart partnerships happen
- Extremely comfortable in fast-paced, high-growth startup environment; exceptionally comfortable with ambiguity and decision-making in the absence of perfect information

Company

Fly By Knight

(http://www.flybyknight.in)
(Category: Other)
Late night delivery serviceFly By Knight is a late night delivery service in Mumbai. It offers a completely hassle free online shopping experience with an option of paying through Cash on Delivery.
Founded: May 2012
Funding: No Funding Info Yet.