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Head of Operations


Date Posted16 Feb 14
Job TypeFull Time
Last Date to Apply10 Mar 14


As the head of operations, you will be responsible for operational excellence and maintaining ‘ quality throughout the customer’s experience. Customer support, supply chain management, service quality management — all of these sit under you.


- Coordination of order management processes and logistical planning tasks
- Preparation of weekly reports for performance and cost measurement of internal and external processes and logistics
- Responsible for the planning and implementation of optimal delivery of goods from the supplier/warehouse to the customer
- Manage returns management, notifications and goods receipt
- Expansion planning / recruiting: Responsible for Hiring and Training the delivery team
- Evaluate the economic and strategic costs and benefits of rider incentive programs
- Manage local regulatory concerns and local politics

- Experience in operations management or logistics aplus
- Data-driven decision mentality and sound business judgment through strong analytical thinking
- Nocturnal: Comfortable with graveyard shifts to monitor late night operations
- Stellar networking skills and the ability to make smart partnerships happen
- Extremely comfortable in fast-paced, high-growth startup environment; exceptionally comfortable with ambiguity and decision-making in the absence of perfect information


Fly By Knight

(Category: Other)
Late night delivery serviceFly By Knight is a late night delivery service in Mumbai. It offers a completely hassle free online shopping experience with an option of paying through Cash on Delivery.
Founded: May 2012
Funding: No Funding Info Yet.