Do you love using Data to make better decisions and help people and organizations achieve their full potential ?
Babajob.com is looking to hire a Manager of Operations to run it’s sales and customer service operations in Bangalore
Key Roles and Responsibilities
Manage a call centre and customer service team, including: o Setting targets, incentive structures and performance metrics for an out-bound sales team upselling Babajob RapidHire plans to current free job post customers.
o Setting targets and performance metrics for after sales customer service team
o Developing and providing input on tools to improve operational efficiency
o Recruiting and training new team members
o Tracking and implementing industry best practices
Drive operational efficiency on content moderation o Determine best practices how we can reduce and eliminate fraudulent / spam job posts on Babajob.com while getting job posts live on the site as quickly as possible.
The position is based in Bangalore (the company’s head office) and the salary is commensurate to experience
Background and Experience
Preferred but not essential, experience managing a sales or customer service team, preferably with an online or telecom business in India.
Analytics focused, passionate about using data to make operations better.
Strong work ethic, determined to get things done, no matter what the circumstances. Is thrilled at the chance to work in a startup environment and take-on a leadership role. Is incredibly smart, creative and excited about the potential for software to change the world Exceptional English communication skills both written and verbal Fluency in other Indian languages is strongly preferred.
Better Jobs for EveryoneBabajob.com connects employers and BOP job seekers by leveraging mobile and digital technology. Job seekers primarily interact with the company through their mobile phones. They use these technologies to create profiles, search for better jobs, and receive premium updates a...
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